Customer Service Advisor (USA Support) - Umhlanga
Huntswood
Durban, KwaZulu-Natal
Full-time
Closes 08 Nov 2026 · Today
Durban, KwaZulu-Natal
Full-time
Closes 08 Nov 2026
This is a full-time job as a USA Customer Service Advisor based in Umhlanga, Durban. Huntswood is looking for someone who can provide excellent customer service to clients in the USA. You will work from their office in Huntswood, Durban, handling calls during US business hours with flexible shifts.
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Key Responsibilities:
- Maintain primary contact for customers regarding online orders, deliveries, returns, and cancellations.
- Resolve customer issues professionally, including delays, damages, or defects, without follow-ups.
- Utilize multiple systems to retrieve order details and provide accurate information.
- Participate in coaching sessions for skill development.
Requirements:
- Minimum 1 year of international customer service experience, preferably with USA/Australian campaigns.
- Comfortable using 15-20 different systems/tools.
- Kind, confident, and flexible attitude.
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Benefits:
- Permanent position with performance-based incentives, tenure bonuses, and attendance perks.
- Breakfast on Mondays, dignity packs, and career growth opportunities.
- Positive work culture emphasizing teamwork and integrity.
Job Details
- Date Posted
- 08 Nov 2026
- Location
- Durban, KwaZulu-Natal
- Expiration Date
- 08 Nov 2026
- Gender
- Any
- Employment Type
- Full-time
- Salary
- Market Related
- Hiring Company
- Huntswood
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Job Details
- Date Posted
- 08 Nov 2026
- Location
- Durban, KwaZulu-Natal
- Expiration Date
- 08 Nov 2026
- Gender
- Any
- Employment Type
- Full-time
- Job Location
- Durban, KwaZulu-Natal
- Salary
- Market Related
- Hiring Company
- Huntswood