Service Desk Manager

This job is for a Service Desk Manager at Pedros, a company known for its restaurants. The role is based in Newlands East, KwaZulu-Natal. You will manage the support team handling technology issues for Pedros stores, franchise partners, and the head office, focusing on point-of-sale (POS) systems and related technology. Responsibilities include managing daily service desk operations, handling major incidents, leading database administration, coaching technical teams, and improving systems and processes. Requirements include 5+ years of IT service desk experience, 2+ years of team leadership, knowledge of POS systems (Oracle Micros Simphony preferred), database administration, IT service management tools, and strong communication skills.

Job Details

Date Posted

20 Oct 2026

Location

Newlands East, KwaZulu-Natal

Expiration Date

06 Nov 2026

Gender

Any

Employment Type

Full-time

Salary

Market Related

Hiring Company

Pedros

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