This job is for a Service Desk Manager at Pedros, a company known for its restaurants. The role is based in Newlands East, KwaZulu-Natal. You will manage the support team handling technology issues for Pedros stores, franchise partners, and the head office, focusing on point-of-sale (POS) systems and related technology. Responsibilities include managing daily service desk operations, handling major incidents, leading database administration, coaching technical teams, and improving systems and processes. Requirements include 5+ years of IT service desk experience, 2+ years of team leadership, knowledge of POS systems (Oracle Micros Simphony preferred), database administration, IT service management tools, and strong communication skills.