Outbound Collections Team Leader

Moladira Skills Randburg, Gauteng R 180,000 – R 216,000

Full-time Closes 30 Nov 2026 · 17 days left

Randburg, Gauteng R 180,000 – R 216,000 Full-time Closes 30 Nov 2026

What the job is: This job is for an Outbound Collections Team Leader at Moladira Skills, based in Randburg, Gauteng. You will lead a team of debt collection agents, ensuring they meet daily and monthly targets, and provide accurate performance reports.

What you will do:
- Lead, develop, and coach a team of Outbound Debt Collection Agents.
- Drive the team to meet daily and monthly production targets and SLAs.
- Track and report on individual and team performance daily.
- Ensure compliance with company procedures, including IR processes and POPIA regulations.
- Apply Debi check processes.

What you need:
- Matric certificate (tertiary qualification or management course is advantageous).
- Minimum 5 years' experience in a debt collection call center, with 2+ years in leadership (Team Leader/Manager/Supervisor).
- Experience with IR procedures and performance improvement processes.
- Familiarity with the company's reporting platform.
- Strong leadership, communication, and problem-solving skills.
- Ability to work under pressure, meet deadlines, and take responsibility.

What you will get:
- Full-time, permanent position with a salary range of R180,000 to R216,000 per annum.
- Opportunity to develop leadership skills in a fast-paced financial services environment.
- Structured setting with clear targets and growth opportunities.