Customer Support Representative

This job is for a Customer Care Champion at Shop2Shop in Cape Town. You will be the main point of contact between the company and its customers, handling inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities include managing phone calls, emails, and customer complaints, providing product information, and following up on customer concerns. The role requires at least 3 years of call center experience, proficiency in systems like Zendesk or Freshdesk, and strong communication skills. A permanent position with career growth opportunities.

Job Details

Date Posted

22 Oct 2026

Location

Cape Town, Western Cape

Expiration Date

20 Nov 2026

Gender

Any

Employment Type

Full-time

Salary

Market Related

Hiring Company

Shop2Shop