This job is for a Customer Care Champion at Shop2Shop in Cape Town. You will be the main point of contact between the company and its customers, handling inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities include managing phone calls, emails, and customer complaints, providing product information, and following up on customer concerns. The role requires at least 3 years of call center experience, proficiency in systems like Zendesk or Freshdesk, and strong communication skills. A permanent position with career growth opportunities.