Customer Service Consultant

Atlas Finance Cape Town, Western Cape

Full-time Remote Closes 04 Nov 2026 · 4 days left

Cape Town, Western Cape Full-time Remote Closes 04 Nov 2026

This role is for a Customer Service Consultant at Atlas Finance, based in Cape Town. The position is permanent and involves assisting customers with credit loan applications while adhering to regulatory and company policies. The company prioritizes candidates from specific demographic groups, including African Male, White Male, and White Female.

Key Responsibilities:
- Guide customers through the loan application process, ensuring compliance with all rules and requirements.
- Meet monthly sales targets for loan applications by actively promoting services.
- Manage collections by following up on loan repayments as per company procedures.
- Maintain accurate records and ensure the branch office is clean, organized, and professional.
- Provide excellent customer service to both internal and external customers with a friendly and professional approach.

Requirements:
- Grade 12 (Matric) certificate.
- Diploma in Micro Lending Frontline Service at NQF Level 3.
- Minimum 2 years of experience in the microfinance industry, assisting customers with loans and financial services.
- Strong mathematical skills to explain loan terms, interest rates, and repayment plans.

Benefits:
- Full-time position in a growing financial services company.
- Opportunity to gain experience in finance, customer service, and loan processing.
- Professional development and teamwork environment.