Customer Service Agent - Level 1

Frogfoot Networks is looking for a Customer Service Agent at Level 1 to join their Customer Experience Team. This is a permanent, remote position based in Johannesburg, Gauteng. The company specializes in telecommunications and is focused on creating positive customer experiences through excellent service.

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**Key Responsibilities:** - Handle customer inquiries through phone, email, chat, and other communication channels. - Resolve customer complaints professionally and efficiently. - Provide accurate information about Frogfoot’s products and services. - Maintain detailed records of all customer interactions. - Collaborate with other teams to improve customer satisfaction.

**Requirements:** - Grade 12 or Matric certificate. - Strong communication skills. - Ability to learn and explain Frogfoot’s products confidently. - Preference for 1-2 years of customer service experience (especially in telecommunications or technical support).

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**Benefits:** - Full-time, permanent position with remote work flexibility. - Opportunity to grow in a dynamic, customer-focused environment.

Job Details

Date Posted

28 Oct 2026

Location

Johannesburg, Gauteng

Expiration Date

06 Nov 2026

Gender

Any

Employment Type

Full-time

Salary

Market Related

Hiring Company

Frogfoot Networks (Pty) Ltd

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