Frogfoot Networks is looking for a Customer Service Agent at Level 1 to join their Customer Experience Team. This is a permanent, remote position based in Johannesburg, Gauteng. The company specializes in telecommunications and is focused on creating positive customer experiences through excellent service.

**Key Responsibilities:**
- Handle customer inquiries through phone, email, chat, and other communication channels.
- Resolve customer complaints professionally and efficiently.
- Provide accurate information about Frogfoot’s products and services.
- Maintain detailed records of all customer interactions.
- Collaborate with other teams to improve customer satisfaction.

**Requirements:**
- Grade 12 or Matric certificate.
- Strong communication skills.
- Ability to learn and explain Frogfoot’s products confidently.
- Preference for 1-2 years of customer service experience (especially in telecommunications or technical support).

**Benefits:**
- Full-time, permanent position with remote work flexibility.
- Opportunity to grow in a dynamic, customer-focused environment.