Complaints Team Leader (UK Financial Services)

Huntswood Durban, KwaZulu-Natal

Full-time Remote Closes 17 Nov 2026 · 7 days left

Durban, KwaZulu-Natal Full-time Remote Closes 17 Nov 2026

This job is for a Complaints Team Leader in the UK Financial Services sector, starting on 30th November. You will work at Huntswood’s office in Durban, KwaZulu-Natal. The role involves leading a team that handles customer complaints fairly, quickly, and in line with the law and company rules. Responsibilities include managing a team of complaint handlers, ensuring compliance with legal rules, coaching team members, and improving complaint resolution processes. The ideal candidate has 2-3 years of experience in a similar role, strong leadership skills, and excellent communication abilities. This is a permanent position with opportunities for professional development.