Technical Support Consultant (Retail) - Apple Support Specialist

iStore Cape Town, Western Cape

Full-time Closes 05 Nov 2026 · 26 days left

Cape Town, Western Cape Full-time Closes 05 Nov 2026

This is a full-time job as a Technical Support Consultant at iStore, Africa's biggest Apple store. You will work in the Tygervalley branch in Cape Town, helping customers with their Apple products and technical issues. iStore sells Apple devices, offers repairs, and provides expert support for both personal and business customers.

What you will do:
- Help customers solve technical problems with their Apple devices (phones, tablets, computers).
- Fix software issues, troubleshoot hardware problems, and guide customers through solutions.
- Train customers on using Apple products effectively.
- Assist with device setup, answer questions about Apple services, and ensure customer satisfaction.

What you need:
- Matric completion and an IT qualification (e.g., CompTIA A+ or Network+).
- Experience in helpdesk or first-line support roles.
- Problem-solving skills, patience, and calmness under pressure.
- Ability to manage conflicts and understand customer needs.
- Willingness to learn and adapt to new technologies.

What you will get:
- Permanent position with job security and growth opportunities.
- Access to training, a supportive work environment, and exposure to the latest technology.
- On-site role in Tygervalley, Cape Town, with a team-focused culture.