Technical Service Manager

Hire Resolve (Client: Telecommunications Company) Edenvale, Gauteng

Full-time Closes 03 Dec 2026 · 20 days left

Edenvale, Gauteng Full-time Closes 03 Dec 2026

This job is for a Technical Service Manager to lead and manage the Technical Department for a telecommunications company based in Edenvale, Gauteng. The role involves overseeing technical support, network maintenance, repairs, and after-sales service to ensure high-quality service delivery and customer satisfaction.

Key Responsibilities:
- Lead and manage the entire Technical Department, including daily operations and team performance.
- Ensure high-quality technical support, equipment commissioning, repairs, and after-sales service.
- Monitor compliance with Service Level Agreements (SLAs), response times, and customer satisfaction levels.
- Oversee network commissioning, maintenance schedules, callouts, and technical projects.
- Implement quality control processes and track manufacturing and field faults.
- Manage service and repairs workflow with a target of completing repairs within three days.
- Monitor stock control, inventory accuracy, costs, and departmental productivity.
- Develop and improve departmental policies, procedures, and operational systems.
- Manage standby services and ensure compliance with response-time requirements.
- Plan resources, maintenance activities, upgrades, and commissioning.
- Train and develop technical staff and maintain customer training programs.
- Prepare weekly management reports and monthly Executive Committee (EXCO) reports.
- Manage recruitment, performance, and staffing needs.

Key Requirements:
- Strong technical background in electronic systems and network infrastructure.
- Proven experience in technical leadership and operational management.
- Experience managing technical support, repairs, commissioning, and maintenance.
- Knowledge of quality control, fault management, and process improvement.
- Strong analytical, reporting, and problem-solving skills.
- Excellent customer service and communication abilities.
- Experience managing staff, performance, and resource allocation.
- Ability to manage SLAs, operational risks, and compliance requirements.

Benefits:
- Highly competitive salary based on experience.
- Permanent position with long-term job security and growth opportunities.
- Dynamic work environment focused on continuous improvement and customer satisfaction.