Security Systems Technical Support Specialist

PEP Northern Suburbs, Cape Town, Western Cape

Full-time Closes 08 Dec 2026 · 25 days left

Northern Suburbs, Cape Town, Western Cape Full-time Closes 08 Dec 2026

This is a full-time job at PEP, a retail company, based in the Northern Suburbs of Cape Town. You will work as a Technical Support Specialist for security systems, ensuring reliable and well-maintained security measures across all PEP stores. Responsibilities include monitoring alarms and CCTV systems, providing remote technical support, managing alarm and safe pin codes, and escalating complex issues. You will also verify system setups, assist store staff with technical issues, and coordinate communication via technical WhatsApp groups. Requirements include Matric completion, PSIRA Grade B certification, 3-5 years of technical/security experience, proficiency in Patriot Monitoring Software, Texecom alarm systems, and Hikvision CCTV systems. Strong communication, problem-solving, and attention to detail are essential. The role offers permanent full-time employment with career advancement opportunities in a growing retail environment.