Retention Specialist

Virgin Active South Africa (Pty) Ltd Cape Town, Western Cape

Full-time Closes 30 Nov 2026 · 16 days left

Cape Town, Western Cape Full-time Closes 30 Nov 2026

This job is for a Retention Specialist at Virgin Active South Africa, a company focused on health and wellness through fitness programs. Located in Cape Town, the role involves reducing member cancellations by engaging with members who wish to cancel or have already canceled. Responsibilities include calling/writing to members to understand their concerns, offering solutions (discounts, new membership options), and negotiating to retain them. The role requires strong communication, empathy, and problem-solving skills, with a focus on customer service aligned with Virgin Active's values. Key tasks include handling member complaints, supporting loyalty programs, and collaborating with teams to meet retention goals. Qualifications include Matric or equivalent, with up to 3 years of experience in retention, sales, or customer service preferred. The position is permanent, full-time, and offers growth opportunities in a dynamic wellness-focused environment.