Group Service Manager
Hire Resolve (Motor Industry Client)
Sandton, Gauteng
Full-time
Closes 13 Jan 2027 · 61 days left
Sandton, Gauteng
Full-time
Closes 13 Jan 2027
This is a full-time position for a Group Service Manager in the motor industry based in Sandton, Gauteng. The role involves overseeing customer service operations across multiple branches to ensure high standards of service, compliance, and customer satisfaction. You will work with a well-known organization in the motor sector and play a key role in shaping customer experience.
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Key Responsibilities:
- Setting and maintaining customer service standards across all branches
- Monitoring and reporting on customer satisfaction index (CSI) performance
- Managing a team of Customer Care Consultants and tracking their performance
- Overseeing customer service systems and ensuring accurate recordkeeping
- Identifying areas for service improvement and implementing solutions
Requirements:
- Matric certificate and a management qualification (e.g., National Diploma)
- Proven experience in customer service management, preferably in the motor industry or insurance sector
- Strong administration, reporting, and complaint management skills
- Advanced Microsoft Office proficiency (Salesforce knowledge is a plus)
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Benefits:
- Competitive salary based on experience
- Growth opportunities within the company
Job Details
- Date Posted
- 12 Nov 2026
- Location
- Sandton, Gauteng
- Expiration Date
- 13 Jan 2027
- Gender
- Any
- Employment Type
- Full-time
- Salary
- Market Related
- Hiring Company
- Hire Resolve (Motor Industry Client)
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Job Details
- Date Posted
- 12 Nov 2026
- Location
- Sandton, Gauteng
- Expiration Date
- 13 Jan 2027
- Gender
- Any
- Employment Type
- Full-time
- Job Location
- Sandton, Gauteng
- Salary
- Market Related
- Hiring Company
- Hire Resolve (Motor Industry Client)