Customer Service Officer

This is a full-time Customer Service Officer position at SAFAL Group, a company based in Nairobi. You will handle customer orders, manage client relationships, and ensure smooth order processing and delivery. Responsibilities include preparing sales quotes, converting quotes to sales orders, verifying customer account status, and collaborating with sales, production, warehouse, and dispatch teams. Strong customer service skills, ERP system proficiency (especially SAP), and fluency in English and Kiswahili are required. A bachelor's degree in Business Administration, Supply Chain Management, or related field is preferred, along with 1-2 years of relevant experience.

Job Details

Date Posted

14 Oct 2026

Location

Nairobi, Kenya

Expiration Date

14 Oct 2026

Gender

Any

Employment Type

Full-time

Salary

Market Related

Hiring Company

SAFAL Group

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