Customer Service Agent - Level 1

Frogfoot Networks (Pty) Ltd Johannesburg, Gauteng

Full-time Remote Closes 06 Nov 2026 · 7 days left

Johannesburg, Gauteng Full-time Remote Closes 06 Nov 2026

Frogfoot Networks is looking for a Customer Service Agent at Level 1 to join their Customer Experience team. This is a permanent, remote position ideal for someone who enjoys helping people and solving problems. The company specializes in telecommunications and seeks a candidate who can deliver positive customer interactions. Responsibilities include handling inquiries via phone, email, and live chat, explaining products/services, resolving issues, maintaining interaction records, and collaborating with internal teams. Requirements: Matric (Grade 12) completion. Customer service experience (especially in call centers or technical support) is advantageous. Strong communication, problem-solving, and attention to detail are essential. Experience with CSAT or FCR metrics is a plus. The role offers full-time employment with growth opportunities in a dynamic environment focused on customer satisfaction.