Customer Account Consultant - Call Centre Agent

Pepkor Lifestyle Lusaka, Zambia

Full-time Remote Closes 15 Oct 2026 · 5 days left

Lusaka, Zambia Full-time Remote Closes 15 Oct 2026

What the job is: This job is for a Customer Account Consultant at Pepkor Lifestyle, based in Lusaka, Zambia. The company is looking for recent graduates with a Diploma or Degree who want to start their career in a fast-paced call centre environment. If you are motivated, eager to learn, and ready to grow your skills, this could be the perfect opportunity for you.

What you will do: As a Customer Account Consultant, your main job will be to talk to customers in a friendly and professional way to help collect payments and reduce overdue amounts. You will need to ask the right questions to get the information you need from customers. Every conversation should be handled with care, making sure customers feel respected while you work to meet collection targets. You will also work well with your team, staying organized and managing your tasks efficiently.

What you need: To apply for this job, you must have at least a Matric/Grade 12 certificate and a Diploma or Degree in a field like customer service, business communication, or something similar. No prior work experience is required since this is an entry-level position.

What you will get: This job is a permanent position, meaning you will have long-term security if you perform well. While the salary range is not mentioned, you will gain valuable experience in customer service, finance, and collections, which can help you grow in your career. The role is based in Lusaka, so you will be working on-site at the company’s office.