Collections Agent at FinChoice

Weaver FinTech Ltd Cape Town, Western Cape

Full-time Remote Closes 08 Nov 2026 · 29 days left

Cape Town, Western Cape Full-time Remote Closes 08 Nov 2026

This job is for a Collections Agent at FinChoice, a company under Weaver FinTech Group. FinChoice is part of a digital financial services company that helps people manage payments, loans, and insurance in South Africa. The role is based in Cape Town, Western Cape, and is a permanent position.

As a Collections Agent, your main job will be to call customers who owe money to collect payments over the phone. You will work with customers who have not paid their debts on time, usually between 60 to 90 days late, to help them pay within 30 days. You will also get promises from customers to pay, explain their payment options, and help them improve their payment habits. Every day, you will have targets to meet for how much money you collect.

You will follow a set script when talking to customers to ensure payments are arranged fairly and efficiently. You must fill out time sheets every day and follow all company rules and processes. Your goal is to improve how collections work by being more effective in your communication, procedures, and systems.

You will also provide good customer service by talking to customers in a polite, friendly, and professional way. This means making sure customers feel respected while you work to collect what they owe. You must pay close attention to details to ensure all information about customers and agreements is recorded correctly in the system.

To apply for this job, you need to have completed Grade 12 or an equivalent qualification. You should have at least one year of experience working in collections, preferably in a contact center. Good communication skills, both speaking and writing, are very important. You must be able to work different shifts, including weekends and public holidays.

You need to have a clean credit and criminal record. Being comfortable with computers is a must, as you will use email, the internet, and programs like Word and Excel. You should also have excellent phone manners and be able to handle difficult conversations professionally.

The job requires understanding laws like the National Credit Act (NCA), the National Credit Regulator (NCR), and the Council for Debt Collectors (CFDC). You must be a team player but also able to work on your own with a strong drive to succeed. Attention to detail, good listening skills, and a positive attitude are very important for this role.

This job is a full-time position with Weaver FinTech Ltd, offering the chance to work in a growing fintech company. While the salary is not mentioned, you will gain experience in the financial services industry and contribute to helping customers manage their debts better. The role also provides opportunities to learn more about fintech and improve your skills in collections and customer service.