Call Centre Agent - Customer Account Consultant

Pepkor Lifestyle Lusaka, Zambia

Full-time Remote Closes 15 Oct 2026 · 5 days left

Lusaka, Zambia Full-time Remote Closes 15 Oct 2026

This job is for a Customer Account Consultant at Pepkor Lifestyle’s call centre in Lusaka, Zambia. The company seeks recent graduates or individuals with some work experience for a career in customer service and collections. Pepkor Lifestyle, part of the retail industry, offers a fast-paced environment with opportunities to develop valuable skills.

Key responsibilities include collecting payments via phone, ensuring customers understand payment plans, and meeting collection targets. Compliance with laws like the Hire Purchase Agreement Act and the Competition and Consumer Protection Act is mandatory. Daily tasks involve using office software and technology.

Requirements: Matric/Grade 12 certificate and a diploma or degree in customer service, business communication, or a related field. No prior experience is required. Strong communication skills, attention to detail, and the ability to handle difficult situations calmly are essential. Familiarity with company policies and collections systems is necessary.

Benefits: Permanent position with career growth opportunities in retail and finance. Gain experience in customer service, collections, and teamwork. Pepkor Lifestyle values energy, teamwork, and a positive attitude.