Call Centre Agent

This is a full-time job as a Call Centre Agent at Unifi, a company offering simple and fast personal loans in Africa. Based in Kampala, Uganda, the role involves handling client interactions via phone, online, and in-person services. Responsibilities include processing loan applications, assessing affordability, explaining loan terms, resolving customer inquiries, managing complaints, and tracking repayment schedules. The ideal candidate has a degree in Banking, Finance, Business, or a related field, at least 1 year of customer-facing experience, and strong communication skills. The position offers a permanent role with competitive salary and performance-based bonuses.

Job Details

Date Posted

06 Oct 2026

Location

Kampala, Uganda

Expiration Date

10 Oct 2026

Gender

Any

Employment Type

Full-time

Salary

Market Related

Hiring Company

Unifi

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