Attrition Manager - West Rand

Fidelity Services Group Roodepoort, Gauteng

Full-time Closes 18 Nov 2026 · 7 days left

Roodepoort, Gauteng Full-time Closes 18 Nov 2026

This job is for an Attrition Manager at Fidelity Services Group, based in Roodepoort, Gauteng. The role focuses on keeping customers happy and preventing cancellations of security services. Your work will directly protect company income by reducing unnecessary customer losses.

Key Responsibilities:
- Track and manage customer cancellation requests for all security products and services.
- Identify trends in cancellations and proactively engage at-risk customers.
- Collaborate with Sales, Customer Service, Technical, Installations, Armed Response, and Finance teams to resolve issues.
- Measure success through metrics like attrition rate, cancellations saved, and revenue protected.

Requirements:
- Matric (Grade 12) qualification.
- 3-5 years of experience in customer retention, sales management, or customer service.
- Strong communication, negotiation, and data analysis skills.
- Proactive, accountable, and team-oriented.

Benefits:
- Full-time position in the security services industry.
- Opportunity to impact customer retention and business growth.
- Team environment with direct revenue protection impact.