This is a full-time job opening for a Contract Manager in the commercial cleaning industry with Empact Group, specifically under their Supercare by Empact Group division. Based in Gqeberha, Eastern Cape, this role focuses on managing cleaning contracts for shopping centers and other commercial facilities to ensure high standards of cleanliness and customer satisfaction.

Responsibilities:
- Oversee execution of cleaning contracts to ensure compliance with terms and conditions
- Regularly inspect cleaning teams' work to maintain quality and effectiveness
- Collaborate with management to create and adjust cleaning schedules
- Address customer complaints or service issues promptly and professionally
- Train and support staff on cleaning standards and safety protocols
- Manage costs related to cleaning services to ensure operational efficiency

Requirements:
- Experience in contract management, preferably in cleaning or facilities management
- Strong understanding of cleaning processes, materials, and equipment
- Excellent communication skills for stakeholder interactions
- Organizational skills with ability to multitask and problem-solve
- Proficiency in Microsoft Office Suite
- Matric certificate (qualifications in Facilities Management or related fields preferred)
- Certifications in cleaning management or health and safety standards advantageous
- Experience in retail or commercial settings a plus

Benefits:
- Permanent position with career growth opportunities
- Training and development programs
- Opportunity to work in a dynamic industry with clear progression paths