Warranty and Aftersales Administrator

Our client is looking for a experienced individual with dealership warranty and aftersales consultant experience. The position requires a detail orientated professional with strong work ethic and commitment to excellence.

Minimum requirements:

• Matric or higher qualification 
• Minimum two years experiences in similar role
• Code 8 licence

Job description:

• Process and validate warranty claims in line with FAW policies and company guidelines.
•  Provide professional assistance to dealers and customers, resolving warranty-related inquiries promptly.
•  Accurately input and maintain warranty claim records in the database.
•  Generate reports and analyze trends to enhance the warranty process.
•  Ensure adherence to company policies, procedures, and regulatory standards.
• Work with Technical and Parts teams to address warranty issues.
• Support the aftersales team with data entry, filing, document management, and scheduling.
• Coordinate schedules to ensure timely service delivery.
•  Handle dealer and customer queries regarding aftersales, warranties, and parts orders

Personal Qualities required:

• Confident
• Proactive approach- anticipates issues and requirements
• Attention to detail
• Report & Presentation skills
• Team player

Please note that only candidates with the required experience will be considered and contacted. If you are not contacted, kindly consider your application unsuccessful.

Apply online now at: www.sydsenrecruit.com
                                                                                       
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Posted on 06 Feb 15:55, Closing date 13 Feb