Recruitment Room Team
UX Research & Admin
Job Description
Job description
Job Objectives:
- To support the CX Manager in delivering digital touchpoint experiences that our customers engage with
- To support the CX manager in developing customer journey strategies that consistently improve the customer experience for Clicks and drive a customer centric culture throughout the business
- To research UX best practices across both competitors and user needs requirements
- To conduct all user testing across all UX business projects across the Clicks brand
- To analyse CX and UX data to inform our UX design process
- To manage content across all CX project work
- To collaborate with key marketing stakeholders and design team members
