Key Responsibilities

Quality and Clinical Care Leadership:

• Evaluate and monitor nursing quality indicators and clinical outcomes to support continuous improvement.
• Ensure delivery of safe, cost-effective, and quality care in line with clinical governance frameworks.
• Uphold infection prevention principles and compliance with international best practices.
• Act as a clinical resource and mentor, driving positive patient outcomes through evidence-based practice.
• Foster an environment conducive to professional learning, socialisation, and growth for staff and students.

Operational Excellence:

• Implement and drive unit-specific quality improvement initiatives.
• Conduct regular quality care rounds and audits; address concerns and patient complaints proactively.
• Identify and mitigate clinical and safety risks through corrective and preventative actions.
• Ensure staff competency in equipment use, and coordinate with relevant departments to maintain a safe care environment.
• Promote unit-specific best practices and participate in hospital-wide marketing and awareness campaigns.

Stakeholder Relationship Management:

• Maintain effective communication with patients and families regarding care processes.
• Build and sustain professional working relationships with doctors and other stakeholders through clear communication and a shared commitment to quality care.
• Promote customer satisfaction within the unit through responsiveness and service excellence.

Financial and Resource Management:

• Monitor and manage the unit’s financial performance including budgets, cost of sales, and resource utilisation.
• Support effective people management practices including recruitment, training, development, and performance management.
• Maintain compliance with labour legislation and hospital operational standards.

Minimum Requirements

• Degree or Diploma in General Nursing
• Post-basic qualification in Critical Care Nursing (Neonatal ICU focus preferred)
• Current registration with the South African Nursing Council (SANC)
• Minimum of 5 years’ clinical experience in ICU, with at least 2 years in a leadership or supervisory role
• Experience in private healthcare will be advantageous
• Sound knowledge of financial and operational management principles
• Proficient in MS Office and healthcare information systems

Key Competencies

• Clinical decision-making and problem-solving
• Strong leadership and team coordination
• Effective verbal and written communication
• Emotional resilience and adaptability
• Customer service orientation
• Cultural sensitivity and inclusion
• Attention to detail and quality focus
• Professional ethics and integrity
• Organisational and business acumen
• Influencing and negotiation skills