Teller and Enquiries Clerk

Hire Resolve is seeking a Teller and Enquiries Clerk on behalf of our client, a leading bank renowned for its commitment to delivering innovative, Shariah-compliant financial solutions. This is an exciting opportunity for a dedicated and detail-oriented professional to join a dynamic team and contribute to the bank’s exceptional customer service and operational excellence. If you have a passion for banking and customer engagement, we encourage you to apply!

Responsibilities

• Handling cash deposits and withdrawals
• Processing EFTs and internal transfers
• Closing accounts
• Performing intersystem transfers (Debit Card to Investment Account)
• Processing investment transfers (Investment Account to Debit Card)
• Reversing fees when necessary
• Ensuring daily processed work balances at the end of the working day
• Adhering to security procedures to minimize risk
• Updating statistics on SharePoint
• Reporting suspicious transactions
• Scanning and uploading documentation (deposits, withdrawals, etc.) and teller reconciliations
• Capturing EFTs, profit instructions, and debit orders
• Processing Forex orders placed by customers via phone or walk-in
• Obtaining necessary documentation, including FICA, for deal processing
• Confirming appointments and booking exchange rates
• Providing clients with banking details and payment amounts
• Processing Forex deals on iMal and GTS systems
• Completing all administrative requirements for finalized deals
• Ensuring compliance with SARB (South African Reserve Bank) and bank policies
• Identifying and reporting suspicious transactions
• Balancing and securing foreign cash daily
• Managing foreign cash limits daily
• Assisting clients with deposit and withdrawal slips
• Processing cash and transfer requests while verifying balances, signatures, and FICA compliance
• Handling early withdrawal requests for walk-in clients
• Providing statements and IT3Bs, with applicable charges
• Authorizing ex-branch withdrawals
• Obtaining relevant FICA documents and updating CIFS on iMal
• Assisting clients with updating personal information
• Addressing customer queries regarding bank products and services
• Extracting and compiling Transactional Banking reports
• Issuing replacement debit cards
• Referring clients to appropriate consultants based on their needs
• Providing and maintaining a high level of customer service
• Handling customer complaints and directing them to the relevant departments
• Managing security items
• Ensuring the banking hall remains neat and presentable at all times
• Assisting clients with Internet Banking and Mobile App registration
• Performing manual security checks on ATMs
• Assisting with back-office functions and ad-hoc projects
• Processing release and indemnity requests as per COD procedures
• Promoting cross-sales of the Bank’s products
• Delivering professional and efficient service to clients
• Handling queries professionally and promptly via email and in-person
• Ensuring all functions comply with internal procedures and regulatory requirements
• Verifying client identity for all transactions

Requirements

• A relevant banking qualification is required.
• 1–2 years of general banking experience or equivalent work experience.
• Experience handling cash transactions, reconciliations, and customer service within a banking environment.
• Previous experience in Forex processing will be advantageous.
• Proficiency in banking systems and transaction processing.
• Strong understanding of financial regulations, compliance, and risk management.
• Familiarity with MS Office (Word, Excel, Outlook, and SharePoint).
• Knowledge of the Financial Intelligence Centre Act (FICA) and South African Reserve Bank (SARB) regulations.
• Ability to identify and report suspicious transactions in line with compliance requirements.
• Strong numerical skills and attention to detail for daily balancing and reconciliation.
• Excellent customer service and communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to work efficiently under pressure and handle high-volume transactions.
• High level of integrity and adherence to security protocols.
• Ability to multitask and manage administrative duties effectively.

Benefits

• Market-related salary

• Contact Hire Resolve for your next career-changing move today

  • Apply for this role today, contact Gustav Vogel at Hire Resolve or on LinkedIn
  • You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [email protected]
  • Please use “Teller” as your subject line when applying via email

  We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise