Teller and Enquiries Clerk

Hire Resolve’s client, a prominent financial institution known for delivering exceptional banking services, is currently seeking a dynamic and detail-oriented Teller and Enquiries Clerk to join their Durban team.

Responsibilities

Teller Processing and Administration

• Handle cash deposits and withdrawals, EFTs, and internal transfers.
• Manage account closures and intersystem transfers.
• Process investment transfers and reversals of fees.
• Ensure daily balancing of processed work and adherence to security procedures.
• Update statistics on SharePoint and report suspicious transactions.
• Scan and upload documentation, including teller reconciliations.
• Capture EFTs, profit instructions, and debit orders.

Forex Processing

• Process Forex orders, ensuring compliance with SARB and bank policies.
• Obtain necessary documentation, confirm appointments, and book rates.
• Finalize and administer deals through iMal and GTS systems.
• Balance and secure foreign cash daily.

Enquiries Administration

• Assist clients with deposit and withdrawal slips and handle transfer requests.
• Provide statements, IT3Bs, and authorization for ex-branch withdrawals.
• Update client information and attend to product-related queries.
• Issue replacement debit cards and ensure a high level of customer service.
• Perform security checks and assist with Internet Banking and Mobile App registration.

Customer Service

• Cross-sell the bank’s products and deliver professional client services.
• Address customer complaints and refer complex requests to the appropriate departments.

Compliance

• Adhere to internal procedures and regulatory compliance.
• Verify customer identities for all transactions to maintain compliance.

Requirements

• Education: Relevant banking qualification.
• Experience: 1-2 years of general banking experience or equivalent work experience.
• Knowledge: Proficiency in banking systems and MS Office.
• Skills: Strong attention to detail, excellent customer service, and compliance awareness.

Benefits

• Salary negotiable and market-related

Contact Hire Resolve today for your next career-changing move.

• Our client is offering a competitive salary for this role based on experience.
• Apply for this role today, contact Lisa Meyer at Hire Resolve or on LinkedIn.
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [email protected]

We will contact you telephonically in 3 days should you be suitable for this vacancy.

If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.