Recruitment Room Team
Technical Operations Manager (Presales)
Job Description
ENVIRONMENT:
Our client is a fast-growing startup revolutionizing the parking industry by digitizing parking lots through license plate recognition, advanced management software, and digital payments. Headquartered in Cape Town, they are rapidly scaling operations across South Africa and internationally, presenting significant opportunities for growth and impact. They are seeking a Technical Operations Manager who blends technical expertise with operational experience to oversee installations, manage subcontractors, streamline processes, and support client engagements. This role involves planning and overseeing site designs, managing technical installations, pre-sales solutioning, and providing after-sales support to ensure client satisfaction. The position requires a proactive, detail-oriented professional comfortable working in a hybrid setup, with regular travel across South Africa.
DUTIES:
Project Management: Oversee installation projects from initiation to completion, managing timelines, budgets, and deliverables.
Pre-Sales Engagement:
- Build strong relationships with clients by understanding their requirements and conducting site assessments.
- Provide technical expertise during the sales process, including feasibility analysis and solution design.
- Collaborate with the sales team to prepare technical proposals and presentations.
- Subcontractor Management: Source, assess, and manage subcontractors, obtaining quotes, evaluating quality, and ensuring timely completion of tasks.
- Supplier Coordination: Source and manage inventory for signs, poles, cameras, kiosks, and other equipment, while maintaining stock levels.
- Technical Expertise:
- Install and troubleshoot hardware and software, focusing on Ubuntu/Linux-based systems.
- Oversee CCTV and IoT device installations, ensuring networking infrastructure meets technical requirements.
- Site Optimization: Strategically plan and implement the placement of signs, cameras, and kiosks for maximum performance and visual appeal.
- System Development: Collaborate with the internal team to enhance operational processes, create scalable systems, and build additional features.
- After-Sales Support:
- Manage site repairs and replacement parts to ensure uninterrupted operational continuity.
- Provide ongoing client support for technical queries and issue resolution.
- Gather client feedback for continuous product and service improvement.
REQUIREMENTS:
- Proven experience in operations management, project management, or technical installations.
- Strong understanding of networking principles, Ubuntu/Linux OS, and IoT systems.
- Hands-on experience with hardware installation, particularly CCTV and related technologies.
- Experience in pre-sales client engagement, including technical assessments and solutioning.
- Strong after-sales support experience, ensuring client satisfaction and system performance.
- Excellent written and verbal communication skills, with the ability to produce precise and clear documentation.
- Willingness to travel extensively for site visits and client interactions.
- Minimum of 3+ years of relevant experience and a tertiary qualification in a related field.
ATTRIBUTES:
- Exceptional organizational and project management skills with acute attention to detail.
- Strong interpersonal skills to engage effectively with clients, subcontractors, and suppliers.
- Analytical mindset with a passion for solving complex challenges.
- Reliable, self-motivated, and capable of working independently in a dynamic environment.
