Solution Product Manager / Client Process Design Lead

Are you an experienced Solution Product Manager with a strong engineering foundation? Do you thrive at the intersection of innovation, strategy, and technical execution? If you’re ready to take ownership of game-changing products in a dynamic and collaborative environment, this role is for you!.

Our client is looking to employ a Solution Product Manager / Client Process Design Lead based in Sandton

POSITION
Solution Product Manager / Client Process Design Lead

LOCATION
Sandton

SALARY
R600 000 – R750 000

RESPONSIBILITIES

• Client Journey/Process Optimisation
• Enhance Client Journey
• Feedback Collection
• Journey Mapping
• Data Analysis
• Process Improvement
• Collaboration and work with cross-functional teams
• Continuous Improvement
• Client Experience and Process Analytics
• Own the digital client journey
• Use data analytics to extract useful or actionable information
• Related to the client digital experience, conduct ongoing research into emerging market trends
• Use data analytics to track client satisfaction metrics
• Develop and monitor KPIs for client experience, identifying areas for improvement and growth
• Collaboration
• Act as a client advocate within the organisation, ensuring all departments are aligned with the client-centric approach, as delivered through the Client Journey.
• Drive collaboration between teams to streamline processes that directly impact client satisfaction
• Client Experience Training
• Ensure client facing teams are equipped with the training to deliver an outstanding client experience through the digital and staff assisted client journey.

Requirements:

• Matric
• Bachelor’s degree in Engineering/ Business /Tech, or related
• Proficient in MS office and any CRM software (Salesforce would be highly advantageous)
• 3 years of experience in Engineering background, process design, product management, or a related role.
• Financial Services / SME Funding Industry experience is preferable.
• Proven track record of successfully leading and implementing process improvements & projects.
• Worked with digital client journeys where clients are sold to, fulfilled, and resold to through a full digital workflow.
• Experience in designing financial product online applications, digital workflows or apps

APPLICATION

Applications can be sent to [email protected]