Service Agent Contact Centre x13 (Distribution) Westville

Position :
Service Agent Contact Centre x13 (Distribution) Westville

Vacancy type:
Internal

Task Grade :
T10

Area of Speacialization :
To provide a professional service to all customers via all available mediums.

Department :
Contact Centre

Business Unit :
Central East Cluster

Location :
South Africa (Kwa-Zulu Natal)

Reference Number :
WCC1123TS

Closing Date :

2023/11/27 11:55 PM

Minimum Requirements

• Qualification(s):

Relevant 3 years Diploma or Related

• Related Minimum Experience:

3 years experience in working with customers and customer relations

Skills and Competencies

1. Behavioural:
• Integrity
• Honesty
• Trustworthiness
• Professionalism

2. Leadership:
• Team player
• Motivating teams
• Coaching
• Mentoring
• Developing

3. Knowledge:
• Organisational knowledge (Eskom)
• Ability to deal with stress
• Report compilation
• Service Delivery Training
• Effective Time Management

4. Skills:
• Interpersonal skills
• Planning and organisational skills
• Customer Service and product skills
• Telephone skills
• Computer skills
• Communication skills

5. Attributes
• Clearly define attributes such as color blindness and physical disabilities that might hinder performance.

6. Assessment
• Clearly define the means through which the actual job requirements will be measured at or after the interview. In other words, those key elements that must demonstrated by the individual in order to assure capability.

Key Responsibilities

• Handling inbound interactions
• Handling back office activities (Non-Technical Dispatch and Follow-ups)
• Handling Multi-media activities and Outbound (Proactive Customer Interaction) Campaigns
• General Customer interaction and service improvement
• Supports Marketing, Sales and Customer Service Processes
• Vending Prepaid and Easy pay

** FOR ASSISTANCE WITH THIS ADVERT, PLEASE EMAIL**
[email protected]

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“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

“Eskom is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of Eskom and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.  Eskom reserves the right not to make an appointment to the posts as advertised.  Candidates with disabilities are encouraged to apply for positions.”

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