Service Agent Contact Centre x13 (Distribution) Westville
Task Grade :
Area of Speacialization :
To provide a professional service to all customers via all available mediums.
Business Unit :
Central East Cluster
South Africa (Kwa-Zulu Natal)
Reference Number :
Closing Date :
2023/11/27 11:55 PM
Relevant 3 years Diploma or Related
• Related Minimum Experience:
3 years experience in working with customers and customer relations
Skills and Competencies
• Team player
• Motivating teams
• Organisational knowledge (Eskom)
• Ability to deal with stress
• Report compilation
• Service Delivery Training
• Effective Time Management
• Interpersonal skills
• Planning and organisational skills
• Customer Service and product skills
• Telephone skills
• Computer skills
• Communication skills
• Clearly define attributes such as color blindness and physical disabilities that might hinder performance.
• Clearly define the means through which the actual job requirements will be measured at or after the interview. In other words, those key elements that must demonstrated by the individual in order to assure capability.
• Handling inbound interactions
• Handling back office activities (Non-Technical Dispatch and Follow-ups)
• Handling Multi-media activities and Outbound (Proactive Customer Interaction) Campaigns
• General Customer interaction and service improvement
• Supports Marketing, Sales and Customer Service Processes
• Vending Prepaid and Easy pay
** FOR ASSISTANCE WITH THIS ADVERT, PLEASE EMAIL**
Eskom is committed to providing a smoke-free environment for its employees and visitors at the workplace.
To apply for this job please visit secapps.eskom.co.za.