Road Technician

The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop
solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.
An exciting opportunity exists for a Technician Level 3, Road at CIRO in Gauteng.

Line Manager: Technical Operations Manager

Job Specification:
Key Performance Areas:

• Repair faulty equipment.
• Fault Finding – Intermediate to Advanced. Mechanical, electrical, hydraulic & software related.
• Testing all equipment to ensure it is mechanically, aesthetically, and functionally acceptable.
• Calibrating and or programming of equipment to ensure the right quality of coffee products is produced.
• Install beverage equipment & test with product before leaving the Customer.
• Upliftment of equipment.
• Clearly communicate fault on equipment & corrective action taken to Manager on site.
• Inform the Field Service Coordinator or the Technical Support Manager of updates or returns.
• Escalate any problems regarding wrong address, site not ready, no product to the Technical Manager immediately.
• Phone for assistance from internal Specialists when struggling to complete repairs / installations.
• First time repair of equipment.
• Preventative checks & repair on equipment.

General:

• Required to do tool checks & where applicable
• Perform any other tasks as instructed by the Technical Manager.
• Operational assistance and guidance to customers on equipment.
• Groomed well and vehicle kept clean and neat to meet professional image for the business.
• Promote company ethics and values at all times.
• Announcing yourself to the management of establishment with explanation for the purpose of the visit.
• Work overtime / Standby as required from time to time.
• Stick to route planned.
• Extensive traveling.

Technical Duties:

• Stripping, descaling & cleaning of spares.
• Reassembling of spares & selected equipment.
• Perform Pre-delivery inspections on equipment.
• Repair faulty equipment with minimal input from Technical level 4 & upward.
• Fault Finding – Intermediate to Advanced, Mechanical & electrical.
• Program Machine parameters.
• Program machine settings.
• Calibrate machines.
• Perform basic software upgrades on equipment.
• Testing end product by tasting.

Administrative Duties:

• Fill in consumption sheets with part description and code.
• Complete & hand in R-Calls (Return calls)
• Complete & hand in Time Sheets.
• Complete & hand in Tool Checks.
• Complete Overtime Sheets.
• Complete Leave Applications.
• Keep equipment manuals up to date.

S.H.E. Responsibilities:

• Keep own work area clean, neat & safe at all times.
• Keep work bench, floor space & shelving uncluttered & safe.
• Wear relevant protective clothing.
• Only use tools trained on & signed off by Technical Supervisor.
• Consider the possible risks of the activities in the Warehouse.
• Familiarize themselves with Emergency Procedures & Exit points.
• Good understanding of the risks of equipment, electrical, high temperature, pressurized vessels, sharp edges, lifting Techniques, dangerous chemicals, etc.
• Responsible to correct & report fellow employees when in breach of rules.

Additional Responsibilities

• Good Time management.
• Responsible for spares and tools.
• Promote company ethics and values at all times.
• Full Responsibility of own quality of workmanship.
• Be cost-conscious when selecting replacement spares during repairs.

Knowledge Required:

• Basic Coffee knowledge
• Basic knowledge of coffee extraction through equipment variants
• Technical service and repair experience Intermediate Electrical 220v/380v Knowledge Basic Electronic Knowledge
• Intermediate to Advanced understanding of Multimeter

Qualifications and Experience:

• Grade 12 / Matric essential
• Minimum N3 Electrical qualification
• Certification in relevant required (Skill High) coffee equipment
• Advanced Coffee Course Certificate – advantageous

Other requirements:

• To travel to outlying areas
• Valid Code 08 / EB Drivers