Regional Manager

Main Purpose of the Job

We are seeking a dynamic Regional Manager to provide strategic leadership, governance, and oversight of all Field Services operations within the assigned region. This role plays a pivotal part in ensuring that operational, financial, and compliance objectives are consistently met while driving customer satisfaction, service excellence, and high-performance teams. As a Regional Manager, you will lead multiple Area Managers and their teams, ensuring alignment with organisational strategy, industry standards, and client expectations.

Education, experience and competencies

• Bachelor’s degree in Business Management, Engineering, or related field (Postgraduate qualification advantageous).
• 8–10 years’ experience in operational/technical management (mining/engineering preferred).
• Minimum 5 years in senior leadership with multi-site responsibility.
• Proven track record in SLA governance, financial oversight, client management, and compliance

Responsibilities

• Operational Excellence – Direct and oversee regional operations, drive efficiency, manage resources, and enforce compliance with MHSA, OHSA, OEM and company standards
• Leadership & Development – Lead Area Managers, Account Managers and technical teams. Build people capability using the Legitimate Leadership Care & Growth framework. Conduct performance reviews, coaching, and succession planning.
• Customer & Stakeholder Engagement – Act as escalation point for customer issues, strengthen client relationships, and actively drive customer satisfaction improvements.
• Financial & Commercial Management – Manage the regional budget, oversee revenue assurance, control costs, monitor debtors, and drive corrective action where needed.
• Governance & Compliance – Ensure SLA compliance, audit readiness, Section 21 file management, and enforce zero tolerance for unsafe practices.
• Strategic Alignment – Translate company strategy into actionable regional plans, collaborate with cross-functional teams, and embed #myBooyco culture and Reset & Rise principles.