Receptionist – Contract

A 5-month contract has become available at our Head Office in Cape Town for a vibrant, well-spoken and self-driven Receptionist who is passionate about providing awesome customer experiences.

Our ideal candidate will be self-motivated and eager about performance and will have the high energy levels required for our fast-paced retail environment.

Duties and Responsibilities:

• Reception and switchboard duties including but not limited to:
• Meet and greet clients and team members in a professional manner
• Promptly answer telephone calls and redirect as appropriate, recording and relaying accurate messages as required
• Monitoring the reception and client areas to ensure that they are kept tidy
• Assisting with ensuring that guests receive refreshments
• Ensuring the reception area is attended to at all times
• Administration duties such as:
• Booking and coordinating meeting room bookings
• Arrange courier deliveries on request and maintain appropriate records
• Ensure prompt collection of packages and deliveries from Reception
• Provide general assistance to team leader and team members

Knowledge, Experience & Qualifications Required

• Minimum 2 years prior experience in a receptionist or similar role
• Previous experience in a clothing retail environment is advantageous
• Matric (essential) with a relevant administration qualification (advantageous)
• A valid driver’s license is advantageous
• Microsoft Office proficiency – Intermediate level is preferable
• Proficient in English

Competencies Required

• Strong commitment to delivering a high level of customer service
• Excellent verbal and written communication skills
• Ability to establish rapport with all stakeholders and customers
• Able to handle conflict and challenging pressures
• Proven administrative, planning and organizational skills
• Professional appearance
• Proactive, accurate and detail-orientated
• Highly motivated with a positive can-do attitude
• Ability to show initiative and solution focused
• Resilient & tenacious in a fast-paced & ever-changing environment
• Ability to prioritize and manage your time
• Maintain high levels of confidentiality
• Committed, self-motivated, driven and trustworthy

Please note:  The Cape Union Mart Group is committed to transformation.  Appointments and promotions will be made based on candidates who best meet the requirements for the position. Preference will be given to candidates who will enhance the diversity of the team, aligned to our Employment Equity plan.