Post Advances Support Officer

Hire Resolve is seeking a highly skilled Post Advances Support Officer for our client, a well-established bank based in Durban. The ideal candidate will be responsible for handling all aspects of post-payout advances, ensuring efficient processing of settlements, reconciliations, customer queries, and related financial operations. This is an excellent opportunity for a detail-oriented professional with experience in banking and financial services to join a dynamic team.

Responsibilities

• Ensure that all unpaid debit orders are processed correctly and timeously.
• Action all settlement letter requests logged by customers within the agreed SLA turnaround times.
• Assist in implementing controls and processes to enhance efficiency while mitigating risks.
• Assist in implementing processes and controls to ensure timely deal settlements and maturity actions.
• Address system-related issues to ensure accurate settlements.
• Support the implementation of reports and automation to enhance efficiency.
• Ensure settlement of deals at maturity within agreed SLA times.
• Ensure accurate and timely settlement of deals where higher amounts require reversal due to unpaid debit orders.
• Prepare legal statements incorporating all necessary legal charges and ensuring balance with the iMAL system.
• Prepare audit statements and SARS requests for the required audit period.
• Ensure accuracy in legal statements for deals written off or newly handed over for legal action.
• Generate normal or manual statements as required.
• Process refunds accurately and timeously.
• Assess and implement new processes and controls (including automation and reports) to minimize refund payments by ensuring timely cancellation of debit orders.
• Handle all post-payout deal amendments, including processing write-offs for abandonment or collection and amendments to deal book codes.
• Amend debit orders for banking details, dates, or amounts as requested by branches.
• Process suspensions, one-time changes, and amendments as necessary.
• Ensure accurate and timely processing of salary deal repayments monthly, based on deductions received from the Finance department.
• Log and extract paid-up letters with valid screenshots for supervisor approval.
• Ensure timely completion of all requests within SLA requirements.
• Complete all customer reconciliation requests within the required SLA times.
• Clear all control reconciliations daily, weekly, or monthly, depending on their nature.
• Ensure accurate and timely reporting and escalation of relevant matters while minimizing customer impact.
• Assist the Post Advances Support Supervisor or Technical Support Manager with queries, projects, and other requirements as needed.

Requirements

• Matric
• Finance Degree or Diploma
• A minimum of 3–5 years of experience handling advances deals
• Banking experience essential
• Experience in processing settlements, reconciliations, and refunds
• Knowledge of debit order processing and amendments
• Experience handling customer queries and account reconciliations
• Strong attention to detail and accuracy in financial transactions
• Ability to work within strict deadlines and meet SLA requirements
• Proficiency in Microsoft Office 365
• Knowledge of banking structures, policies, processes, and product offerings

Benefits

• Market-related salary

• Contact Hire Resolve for your next career-changing move today

  • Apply for this role today, contact Gustav Vogel at Hire Resolve or on LinkedIn
  • You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [email protected]
  • Please use “Post Advances Support Officer” as your subject line when applying via email

  We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise