Recruitment Room Team
Pharmacist Assistant QPB Through The Night- Unicare Bassonia
Job Description
Job description
Job Objectives:
· Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
· Dispensing of scripts and or any other claiming/capturing related procedure
· Accurate and complete handling of all profiles worked on
· Interact with health care professionals where needed
· Problem solving and follow up of queries
· Interact with customers via telephone or other means regarding medication and Healthcare Services
· Handling of queries regarding prescriptions
· Patient Profile management
· Assist with Chronic authorizations in collaboration with the medical aid team
· Liaison with all other departments
· Ad hoc requirements as per operational requirements
· High standards of customer service and care
· Efficient stock control and administration, including repacking of medicine
· Efficient dispensary administration
· Accurate compounding
· Provision of general health advice
· High standards of housekeeping and merchandise display
Knowledge:
· Product knowledge (including OTC)
· SAPC and relevant legal knowledge
· Sound knowledge of the chronic authorization process and procedures
· Customer service orientated
· Ethical working practice and compliance
Skills:
· Computer literacy (MS Office)
· Service orientated
· Team Player
· Integrity
· Accuracy and attention to detail
· Be able to use initiative in order to provide patient satisfaction
· Effective time management skills
· Adaptability
· Positive attitude
· Be able to work under pressure
Competencies:
· Adhering to Principles and Values
· Working with People
· Delivering Results and Meeting Customer Expectations
· Following Instructions and Procedures
· Relating and Networking
· Planning and Organising
