ORDER CLEK /INTERNAL SALES SUPPORT

Job Description

Vacant Position: ORDER CLEK /INTERNAL SALES SUPPORT

Branch: George Branch

A vacancy exits for an Order clerk/Internal Sales Support Administrator based at our George Branch. The successful candidate provide support to sales representatives in the field and to deal with customers or prospects who contact a company’s sales department. Generally, they do not have direct responsibilities for selling, but their work contributes to good customer relationships and enables the field sales team to spend more time selling.

Sales Support

• Manage correspondence between Sales Consultants and their customers.
• Monitor customer accounts.
• Providing data and reports to help achieve sales targets
• Range: Factors may include but are not limited to –
• Keeping track of sales targets.
• Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Direct new sales opportunities to the appropriate sales consultant for further development and closure
• Research accounts, identify key players and generate interest
• Contact customers and prospects to arrange appointments.
• Contribute to achieving daily/monthly sales targets
• Log any customer problems or complaints and notify sales consultant and management.
• Range: Factors include but are not limited to – promotions, back orders, deliveries, account queries
• Update reps on order status and delivery details so that they can keep customers informed

Customer Service

• Providing customer with stock information.
• Range: Factors may include but are not limited to – availability, price, pack quantity, colour, etc
• Obtain a range of information from customers for identifying customer needs.
• Contact customer to update them on the status of an order or a delivery
• Resolving customer queries
• Range: Factors may include but are not limited to, incorrect deliveries, back orders, faulty stock &account queries.
• Updating details when customer contacts change
• Stimulate customer interest by promoting and explaining the benefits of a range of goods and services.
• Range: Factors may include but are not limited to – promotions, deliveries, account facilities
• Maintaining customer services by responding openly and objectively to complaints/queries relating to goods and services

Order Administration

• Receives emailed orders from customer and Sales Consultants.
• Compiling and forwarding quotations.
• Factors may include but are not limited to – typing quotations, obtaining prices from suppliers, calculation of prices and forwarding quotes to relevant persons
• Processing customer orders ensuring correct prices, discounts and item numbers
• Follow-up on quotes not converted to sales orders
• Receiving feedback on processed and back orders and informing the relevant person(s).
• Factors may include but are not limited to – Forwards feedback to relevant person, ensures that after sales service is provided, ensures prompt delivery of back orders
• Completing details on collection cards for goods to be collected.
• Factors may include but are not limited to – incorrect stock, wrong account, cartridge
• Update sales agreements
• Process credits and recharge
• Monitor and follow-up back orders
• Complete daily call sheets
• Communicate with logistics departments to agree on delivery dates where applicable

Critical skills:

­ Planning and organising skills.

­ Ability to follow specified procedures.

­ Administrative skills and abilities

­ Basic arithmetic skills.

­ Telephone skills

­ Customer service skills

­ Computer literacy skills

­ Communication skills

Knowledge:

­ Product knowledge

­ Knowledge of receiving procedures.

­ Knowledge of the general operation of the store

­ Knowledge of safe lifting and carrying techniques

­ Knowledge of the ERP system

­ Know how to calculate the percentage gross profit. (GP)

­ Know the permissible percentage mark-up ranges applicable.

­ Knowledge of admin procedures

­ Knowledge of company documentation

­ Knowledge of goods and services provided by the company.

­ Understand the re-order facility and the functions thereof.

Leadership skills:

­ Decision making

­ Coaching and mentoring

­ Training and development

­ Honesty and integrity

­ Conflict handling

Minimum qualifications and experience:

• Matric
• Previous experience in a similar role or sales support environment

Refer a Friend

Introduce your friends to Drake and we will pay you up to R1000* if we place your friend in a permanent position. You can also earn R1000* if we place your friend in a temporary assignment. * Please see your local branch for details.