Operations Supervisor (Pipeline) – Botswana

Summary of Job

1.Supervise daily operations of the poultry distribution centre, ensuring smooth and effective processes.
2.Assist in developing and implementing operational policies and procedures to optimize productivity.
3.Monitor key performance indicators (KPIs) and use data to support operational improvements.
4.Assist in recruiting, training, and managing warehouse workers and administrative personnel.
5.Conduct performance evaluations and provide ongoing coaching and development.
6.Foster a positive and collaborative work environment.
7.Oversee inbound and outbound logistics to ensure timely delivery of poultry products.
8.Coordinate with suppliers, transport companies, and other stakeholders to optimize logistics operations.
9.Support the development and maintenance of efficient routing and delivery schedules.
10.Supervise inventory control processes, including receiving, storage, and distribution of products.
11.Assist in implementing and maintaining inventory management systems to track stock levels and minimize waste.
12.Conduct regular inventory audits and promptly address any discrepancies.
13.Ensure compliance with all relevant health and safety regulations and industry standards.
14.Implement and enforce quality control measures to maintain the integrity of food products.
15.Maintain cleanliness and organization within the distribution centre.
16.Address and resolve customer inquiries and complaints in a timely and professional manner.
17.Work closely with the sales and customer service teams to understand and meet customer needs.
18.Build and maintain strong relationships with key clients.
19.Assist in preparing and managing budgets, monitoring expenses, and identifying cost-saving opportunities.
20.Analyze financial reports to identify trends and areas for improvement.
21.Ensure accurate and timely billing and invoicing processes.

Qualifications & Experience
1.A relevant qualification
2.years + experience in a Opertions manager/Operations supervisor role
3.years + experience in a buying/procurement role
4.Exceptionally good with analytics and forecasting
5.Ability to drive continuous improvement
6.Good IT skills , in particular excel spreadsheets
7.Strong decision making sills

Behavioural Skills
•Attention to Detail
Ensuring accurate movement and placement of goods.
Checking for damages and reporting any discrepancies.
•Safety Awareness
Always following health and safety regulations.
Being cautious to avoid accidents or damage to stock.
•Reliability & Punctuality
Arriving on time and being consistent in job performance.
Meeting deadlines for loading and unloading goods.
•Teamwork & Collaboration
Working closely with warehouse staff, supervisors, and truck drivers.
Communicating effectively to ensure smooth operations.
•Adaptability & Problem-Solving
Handling unexpected challenges, such as equipment malfunctions or delays.
Adjusting to workload changes and shift schedules.

Technical Experience
1.Proven experience in a supervisory role, preferably in the food distribution industry.
2.Strong leadership and team management skills.
3.Customer service experience.
4.Excellent organizational and problem-solving abilities.
5.Proficiency in MS Office.
6.Strong communication and interpersonal skills.
7.Ability to work in a fast-paced environment.
8.Knowledge of health and safety regulations and best practices in the poultry industry

Key Performance Areas
1. Equipment Reliability and Uptime
2. Preventive Maintenance (PM) Compliance
3. Health, Safety & Compliance
4. Adherence to Distribution Centre Policies & Procedures