Operations Manager – Eswatini

The above mentioned position is vacant as an Operations Manager for a Sugar Cane site, reporting to Branch Manager.

Minimum Requirements
 

• Must have no prior criminal record.
• Minimum of 3 (three) years of progressive responsibility in managing large guard force contingents (A Diploma in Security Risk Management/ Criminology/Law or Policing will be an added advantage)
• Stand in for the Security Manager as and when required.
• Familiar with Eswatini criminal and labour laws.
• Maintain healthy public relations with the client, local communities, authorities, and other contractor
• Good leadership skills and ability to exercise good judgment.
• Trained as a minimum to have/show proficiency/knowledge in self-defence, report writing, occupational safety, threat evaluation, emergency and bomb threat response, protection of information, responding to emergencies, fire prevention and protection, conducting risk assessments and legal aspects of providing security services, and radio/telephone communications.
• Fluency in English and the local language (speaking/reading/writing).
• Committed to full term of contract of employment.
• Have intermediate computer proficiency in Microsoft Outlook (incident reports), and Microsoft Word (report writing, Operational and basic statistical report compilation.
• Must be knowledgeable about physical and security technological systems and deterrents and provide recommendations from a risk based approached.
• Must have the ability to comprehend orders, follow instructions & directives quickly, communicate effectively, and be reliable, dependable, firm, courteous and tactful.
• Must have ability to take clear and decisive action especially during emergency situations.
• Capable of handling telephone calls in professional manner after working hours, including unwanted calls such as bomb threats.
• Must be competent in having passed a first aid course for beginners and firefighting course.
• Must have in depth understanding of the application of Rules of engagement model, Use of Force continuum and the Voluntary Principles of Security and Human Rights

Key Performance Areas (not totally inclusive):

• Sustain growth and continuously improve profitability.
• Build on reputation and ensure customer satisfaction through service quality.
• Good interpersonal skills and ability to build a partnership relationship with existing and future customers.
• Strong leadership and managerial skills.
• Facilitate, participate in Group activities and encourage intercompany collaboration and promotion.
• Implement and monitor divisional strategic imperatives aligned with company strategic objectives.
• Drawing up of budgets and monitoring actual performance against budgetary targets..
• Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential.

Core Competencies:

• Analytical, Critical Thinking & Planning skills
• Leadership & Self Development
• Goal Setting & Organisational skills
• Driving & Managing change
• Driven for results
• Interpersonal skills & Self Development
• Communication direction & skills
• Development of others
• Customer focus
• Teamwork

 Other personality attributes:

• Go-getter with ability and acumen to make a significant difference to the status quo.
• Financially astute and able to interpret, analyse and manage aspects of the Cash Solutions business.
• Ability to work under pressure.
• Willing to work irregular and long hours.
• Adaptable to regular change.
• Customer and service quality orientated.
• Entrepreneurial abilities, good negotiating skills and commercial experience.

• Must have no prior criminal record.
• Minimum of 3 (three) years of progressive responsibility in managing large guard force contingents (A Diploma in Security Risk Management/ Criminology/Law or Policing will be an added advantage)
• Stand in for the Security Manager as and when required.
• Familiar with Eswatini criminal and labour laws.
• Maintain healthy public relations with the client, local communities, authorities, and other contractor
• Good leadership skills and ability to exercise good judgment.
• Trained as a minimum to have/show proficiency/knowledge in self-defence, report writing, occupational safety, threat evaluation, emergency and bomb threat response, protection of information, responding to emergencies, fire prevention and protection, conducting risk assessments and legal aspects of providing security services, and radio/telephone communications.
• Fluency in English and the local language (speaking/reading/writing).
• Committed to full term of contract of employment.
• Have intermediate computer proficiency in Microsoft Outlook (incident reports), and Microsoft Word (report writing, Operational and basic statistical report compilation.
• Must be knowledgeable about physical and security technological systems and deterrents and provide recommendations from a risk based approached.
• Must have the ability to comprehend orders, follow instructions & directives quickly, communicate effectively, and be reliable, dependable, firm, courteous and tactful.
• Must have ability to take clear and decisive action especially during emergency situations.
• Capable of handling telephone calls in professional manner after working hours, including unwanted calls such as bomb threats.
• Must be competent in having passed a first aid course for beginners and firefighting course.
• Must have in depth understanding of the application of Rules of engagement model, Use of Force continuum and the Voluntary Principles of Security and Human Rights

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.