Operations Manager

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management.

We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa – even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you’ll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

Main purpose / objective of the position:
Manage the successful delivery of an integrated Facilities Management solution to the client in line
with the Service Level Agreement (SLA).
Oversee activities of service and maintenance contractors and staff, execution of building related
activities as predetermined by the General Manager/Key Account Manager.
Establish and maintain mutually beneficial relationships with tenants and service contractors; assist to
co-ordinate repairs, revamps and tenant installations; carry out inspections and general building
maintenance.

Decision making authority:
This position has the ability to:
Decisions are based on knowledge of theory and systems. Required to choose from a limited array of
routines or rules at his/her disposal. Works within specific prescribed policies and guidelines which
includes:
• Procure building services
• Issues order for maintenance work
• Recommendation for the termination of service contracts
• Decision making in emergency situations
• Compliance of facilities to OHSA & other statutory requirements
• Approval of standard services rendered

Experience / Education:
Required:
Built Environment/Building Science/Project Management/Construction Management or similar technical
tertiary qualification.
Two years practical experience in the facilities management industry.
Or Minimum Grade 12 with extensive experience in Electrical, Mechanical or Construction background
and technical skills.

Preferred:
Experience within the Facilities Management field is preferable
Built Environment or similar technical tertiary qualification

Skills required:
Quality/standards awareness and implementation
Basic contract management
Planning, Co-ordination and Organizing
Budgeting and Financial Management
IT Literacy – MS Office, MS Excel / MDA / SAP
Networking
Driver’s license.
Strong people management skills and experience
Excellent written and verbal communication skills

Interface / relationships with:
Internal: Procurement, various on-site departments, Technical Team, Senior Management
External: Contractors, Landlord, Tenants

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.