Recruitment Room Team
Operations Director – South Africa
Job Description
You will lead the execution of all South Africa franchise and SA Franchise sales & operations, ensuring continuous revenue and margin growth while delivering a world-class customer experience. As a member of the Operations Leadership Team, this role is instrumental in shaping the operations strategy, building operational capability, and driving a culture of excellence across the national network of QSRs.
Qualifications & Experience
- Bachelor’s degree in Business, Marketing, Finance, or related discipline (essential).
- MBA or equivalent postgraduate qualification (advantageous).
- Minimum 10 years’ experience in a senior operations/sales leadership role with direct accountability for sales, profit, and people management.
- Experience in retail, service, or multi-outlet industry is highly regarded.
- Proven track record in people development and achieving measurable results.
Skills & Competencies
- Strong financial acumen with the ability to interpret and analyse data.
- Exceptional leadership, planning, and operational execution skills.
- Excellent negotiation, communication, and interpersonal ability.
- Exposure to multinational or large corporate environments preferred.
- High integrity, resilience, and work ethic.
Key Responsibilities
- Deliver world-class operations standards across equity and QSR’s.
- Drive sales growth, profit improvement, and cost optimisation across the South African market.
- Champion brand standards and ensure a consistent “one-system” customer experience.
- Develop and foster strong stakeholder relationships across franchise and equity operations.
- Build capability through people development, innovation, and continuous improvement.
- Provide operational expertise through business reviews, field visits, conferences, and forums.
- Instil a strong culture of accountability, service excellence, and performance delivery.
Sandton – Gauteng – South Africa
