National Technical Service Manager

Job Description

A well established, multinational manufacturer is looking for a qualified and experienced individual who will be responsible for overseeing and managing the service department for the company nationally.

Requirements:

• National Diploma or Degree in Electronic Engineering or Management
• 5yrs senior technical management experience gained in a company with sales and service functionality
• Must have previous working experience as a Technician either in field or in a workshop environment
• Knowledge/experience with “light current voltage”
• Valid Drivers License with your own car
• MS Office literate

Responsibilities:

• This role involves ensuring customer satisfaction, optimizing service delivery, managing the service team, and maintaining service standards for the company
• Supervise, mentor, and train Service Technicians and support staff
• Schedule and assign work to service personnel, ensuring optimal use of resources
• Address customer enquiries, complaints and service requests promptly and professionally
• Ensure customer satisfaction by providing high quality service and resolving issues effectively
• Oversee the daily operations of the service department, including workflow management and quality control
• Monitor service processes and implement improvements to enhance efficiency and effectiveness
• Maintain accurate record of service activities, including work orders, customer interactions and inventory
• Manage the Service Department’s budget, including labor, parts and overhead costs
• Monitor and analyze financial performance, identifying opportunities for cost reduction and revenue growth
• Prepare and present financial and operational reports to Senior Management
• Ensure adequate inventory levels of parts and equipment needed for service operations
• Work with Suppliers to negotiate contracts, prices, and delivery schedules
• Track inventory usage and reorder supplies as needed
• Stay updated on industry trends, technologies, and best practices
• Ensure compliance with the Principles of Business for the company
• Ahere to Health and Safety procedures/requirements when handling all equipment

Strong management/leadership skills

Good communication skills

Ability to work independently

Strong technical aptitude

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