Our client, an engineering concern in Paarl, is looking for a Laboratory Administrator. This individual will report to the National Key Accounts Manager.

KEY PERFORMANCE AREAS

• Greeting and attending to walk-in clients, suppliers, couriers, employees, etc.

• This individual will predominantly be responsible for receiving samples and paperwork from walk-in customers, couriers and samplers, checking for any missing information, discrepancies between the samples and the paperwork received, and then booking the samples in on our ERP system.

• Maintain a neat and organized front of house area.

• Assembling, packing and sending courier parcels and cooler boxes for customers and other laboratories, making courier bookings online and completing manual waybills when sending parcels.

• Receiving courier parcels, checking the content against paperwork and filing the paperwork.

• Ensuring that we receive all information required to process the samples on our system. If any information is missing or there is uncertainty, communicate to this to the Customer Care department to confirm with the clients.

• Printing the analysis request forms sent via email and matching it up with the samples received. Checking that all information aligns.

• Printing the labels for the samples and allocating it to the individual samples. Printing the job cards once samples have been booked in.

• This individual will need to have a positive, well-mannered and friendly attitude and act professional at all times. This individual will be communicating with walk-in customers and other staff members and needs to work well in a team. The individual needs to have very good communication skills – writing and verbal in both English and Afrikaans languages.

• Lateral thinking and problem-solving skills are important, as this individual will need to assess a query/situation and provide solutions to problems. This is a high volume, fast-paced environment, so the individual will need to be able to cope with pressure, stress and working against a timeframe for samples to be booked in and processed.

• Following up internally on the progress of analysis.

• Monitoring the Work-In-Progress report, flagging delays and issues and to ensure that we meet the due dates.

• Various administrative duties are required, like maintaining and filing paperwork for record purposes, handling internal email correspondence received from various departments and Customer Care.

• Multi-tasking, coordinating various activities at a time, in different stage of the process.

REQUIREMENTS

• Grade 12 and a Tertiary qualification would be preferred

• Minimum of 5 Years’ experience in a similar/related role and/or environment

• Computer literate – Microsoft Excel, Word, Outlook and other ERP systems experience would be preferred

• Friendly demeanour, professional and presentable

• Well spoken, strong interpersonal and communication skills – verbal and writing in Afrikaans and English

• Organized, diligent, conscientious, a good eye for attention to detail

• Administrative skills

• Lateral thinking and problem-solving skills

• Multi-tasking, coordinating and juggling various things at a time

• Cope well under pressure in a high volume, fast-paced environment

• Works well in a team environment

WORKING PARTICULARS

• Working Hours: Monday to Friday 08:00 – 17:00

• Permanent Position

SALARY

• R12 500 – R16 000 (negotiable depending on experience)

Please use the following reference number in the subject line of your email: CR675 when applying for this position. Please submit your CV in Word Format to [email protected]. Kindly consider your application unsuccessful should you not receive feedback within 1 week.