Kliëntbehoudspesialis/ Client Retention Specialist (F01)

Kliëntbehoudspesialis

📞 Bou verhoudings, behou kliënte, en verseker sukses!

Oor die Maatskappy:

Ons is ‘n toonaangewende skuldberadingsmaatskappy wat daarop gemik is om kliënte te help met volhoubare finansiële oplossings. Ons is trots daarop om uitstekende kliëntediens te lewer en kliënte te ondersteun deur hul finansiële uitdagings.
Ons is op soek na ‘n Kliëntbehoudspesialis om ons span in Lynnwood Manor te versterk. As jy uitblink in kliëntediens, sterk administratiewe vaardighede het, en passievol is oor kliëntbehoud, wil ons jou ontmoet!

📍 Ligging: Lynnwood Manor
💰 Salaris: R15 000 – R20 000 (afhangend van ervaring)
📌 Aantal Poste Beskikbaar: 1

Sleutelverantwoordelikhede:

✔ Kliëntskakeling & Betalings: Kontak kliënte oor gemiste betalings en help hulle om hul rekeninge op datum te bring.
✔ Kliëntbehoud: Behou kliënte deur doeltreffende oplossings te bied en oordragte na ander maatskappye te minimaliseer.
✔ Administratiewe Take: Werk met databasisopdaterings, dokumentasie, en ander kantooradministrasie.
✔ Navraehantering: Hanteer kliënte se vrae oor betalings, dienste en opskorting met professionele kommunikasie.
✔ Spanondersteuning: Werk saam met die span om administratiewe en kliëntediensprosesse te verbeter.

Minimum Vereistes:

✅ Matrieksertifikaat
✅ Ervaring in kliëntediens of administrasie is ‘n groot voordeel
✅ Uitstekende verbale en geskrewe kommunikasievaardighede
✅ Sterk probleemoplossingsvaardighede en die vermoë om kliënte se bekommernisse professioneel te hanteer
✅ Administratiewe vaardighede met ‘n hoë vlak van akkuraatheid
✅ Bekendheid met kliënte- of finansiële stelsels is ‘n pluspunt 

Vaardighede en Eienskappe:

✔ Kliëntgefokus: Toegewy aan kliëntediens en uitstekende verhoudingsbou.
✔ Probleemoplossend: In staat om kliënte-uitdagings vinnig en doeltreffend te hanteer.
✔ Kommunikasievaardig: Professioneel en duidelik in alle interaksies.
✔ Georganiseerd: Bestuur administratiewe take akkuraat en effektief.
✔ Drukbestand: Presteer in ‘n dinamiese en vinnige werksomgewing.
✔ Spanwerker: Werk goed saam met ander en dra by tot ‘n positiewe werksetiek.

🚀 Bly ‘n stap voor – maak ‘n verskil in kliënte se finansiële sukses!
As jy ‘n passie het vir kliëntediens en administrasie en wil ‘n impak maak, doen vandag aansoek! 📩

Client Retention Specialist

📞 Build relationships, retain clients, and ensure success!

About the Company:

We are a leading debt counseling company dedicated to helping clients achieve sustainable financial solutions. We take pride in delivering excellent customer service and supporting clients through their financial challenges.

We are looking for a Client Retention Specialist to join our team in Lynnwood Manor. If you excel in customer service, have strong administrative skills, and are passionate about client retention, we want to meet you!

📍 Location: Lynnwood Manor
💰 Salary: R15 000 – R20 000 (depending on experience)
📌 Positions Available: 1

Key Responsibilities:

✔ Client Communication & Payments: Contact clients regarding missed payments and assist them in updating their accounts.
✔ Client Retention: Retain clients by offering effective solutions and minimizing transfers to other companies.
✔ Administrative Tasks: Manage database updates, documentation, and general office administration.
✔ Query Handling: Address client inquiries about payments, services, and suspensions with professional communication.
✔ Team Support: Work with the team to improve administrative and customer service processes.

Minimum Requirements:

✅ Matric Certificate
✅ Experience in customer service or administration is highly advantageous
✅ Excellent verbal and written communication skills
✅ Strong problem-solving skills and the ability to handle client concerns professionally
✅ Administrative skills with a high level of accuracy
✅ Familiarity with customer or financial systems is a plus

Skills and Attributes:

✔ Customer-Focused: Committed to exceptional customer service and relationship-building.
✔ Problem-Solver: Capable of addressing client challenges quickly and effectively.
✔ Strong Communicator: Professional and clear in all interactions.
✔ Organized: Efficiently manages administrative tasks with precision.
✔ Resilient Under Pressure: Thrives in a dynamic and fast-paced environment.
✔ Team Player: Works well with others and contributes to a positive work ethic.

🚀 Stay ahead – make a difference in clients’ financial success!
If you are passionate about customer service and administration and want to make an impact, apply today! 📩