Key Accounts Coordinator I

Job Purpose:

 To provide administration support to the distribution accounts manager and distribution clients.

Key Performance Areas:

 ·       To assist in managing inventory levels by compiling dated stock reports and distribution stock levels, liaising with clients in regard to any discrepancies in stock.

·       To manage, resolve and provide feedback on day to day customer and client care queries on time using CRM / email (collection, delivery and non-delivery issues).

·       To liaise, co-ordinate and follow up on special customer deliveries.

·       To generate, compile and distribute reports and distribution stats when required.

·       To liaise with customers on distribution bookings, as well as create and circulate to the relevant departments.

·       To proactively identify areas within UPD where process efficiencies can be improved and provide solutions to consistently reduce costs.

·       To manage day to day adhoc requests from clients (including invoices, POD’s)

·       To attend, capture and circulate minutes at client and other meetings as and when requested.

·       Responsible for daily, weekly and monthly office routine.

·       First point of contact with client and customer.

·       Responsible for internal and external visibility across all reports.

·       Management of exceptions due to non-process or non-delivery of orders.

·       Responsible for the resolution of client and customer administration.

·       Compile KPI reports in conjunction with External KAM.

·       Ability to influence internal SLA and client requirements.

Skills:

•  Communication skills (verbal and written)
• Presentation skills
• Relating and networking skills
• Analytical skills
• Planning and organising (prioritisation skills)
• Problem solving skills
• Customer service management MS office
• Excel and analytical skill

  Knowledge:

·        Knowledge of service excellence and customer principles

·       Knowledge and understanding of the industry (pharmaceutical/distribution) (desirable)

·       Knowledge of IT systems

Personal Competencies:

·       Writing and Reporting

·       Delivering Results and Meeting Customer Expectations

·       Following Instructions and Procedures

·       Analysing

·       Presenting and Communicating Information

·       Adhering to Principles and Values

·       Planning and Organising

·       Ability to work under pressure and respond to requests timeously