Recruitment Room Team
Junior Call Centre Consultant – CDM Roodepoort
Job Description
Job description
Job Purpose:
- To deliver a professional, effective and efficient customer service to clients on both incoming and outgoing calls, focusing on increasing company sales and maximizing revenue
- Receive and promptly answer incoming customer calls
- Capture customers’ order accurately and timeously on to the CDM on line
- Develop customer relationships in order to maximise revenue/purchases from the customers and meet individual and departmental sales targets
- Make outbound calls timeously in order to meet cut-off times and work towards achievement of sales targets and build customer relationships
- Comply with Good Wholesale and Distribution practice;
- adhere to CDM SOP’s during the process of answering the customers’ calls
- Record, rectify and report errors to the Manager at the end of each cut-off
- Comply with and meet operational cost containment targets and stipulated cut-off time and deadlines
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