IT Support Technician

Responsibilities:

Technical support:

• Provide effective technical support and resolve problems for all relevant IT services to end users.
• Ensure end-to-end query resolution and continuous service improvements.
• Perform onsite and offsite updates and repairs for hardware, software, and cloud solutions/platforms.
• Troubleshoot and repair computer systems and IT frameworks across the organisation.

Service management:

• Adhere to the ITIL service management process and update the IT service management application with relevant progress.
• Provide equipment set-up support for new joiners.
• Repair and maintain system applications to ensure usability for end users.

Asset management:

• Follow asset management policies and procedures when handling IT assets.

Collaboration and support:

• Collaborate with IT teams to troubleshoot and support IT services.
• Provide after-hours standby technical support on a rotational basis.

Requirements:

• Diploma or NQF level six in ISO27001 – Information Security Management Systems Certification (ISMS) or a relevant qualification.
• Over three years of experience in IT user support or relevant experience.
• Experience in IT user support, Microsoft Azure, Microsoft 365, or related fields.
• Microsoft Desktop Support Administrator certification.
• MCSE – Cloud Platform and Infrastructure certification.
• ITIL Practitioner certification.

Key areas of expertise:

• Cloud architecture.
• End-user support.
• IT support.
• ITIL practices.
• Microsoft Azure.
• Technical support.

Posted on 15 Nov 10:29, Closing date 15 Dec