IT Support Technician

Job Description

Our client, an IT Consulting firm based in Gqeberha, is looking for an IT Support Technician to join their team.

Requirements:

• Computer Science qualification advantageous.
• Proven experience as an IT Support Technician.
• Certification in CompTIA A+, CompTIA N+, CompTIA S+, CCNA/ CCNP
• Valid Drivers License
• Proven experience with troubleshooting.
• Experience with Service Level Agreements.
• Understanding of diverse computer systems, networking, and CCTV systems.
• Networking (Planning, Implementing, Configuring and Troubleshooting)
• Windows Server and AD experience.
• Clear criminal record.

Responsibilities:

• Manage all SLA and ad hoc client requirements and tickets within agreed time frames.
• Technical role will be performing 1st and 2nd tier technical support function, while managing senior end user communications and relationships.
• Identify possible client leads and escalate to Manager as needed.
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.).
• Develop and maintain local networks in ways that optimise stability and performance.
• Perform troubleshooting to diagnose and resolve problems.
• Create and maintain documentation on IT manuals and procedures.
• Supervise and perform installations of all data network and CCTV systems.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Define hardware and network requirements.
• Install well-functioning LAN/WAN and other networks and manage components.
• Offer timely technical support.
• Liaison with suppliers and clients.
• Travel to client sites.

Competencies:

• Excellent communication skills
• Ability to work independently.
• Flexibility (standby on rotational weekends as needed)

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