Recruitment Room Team
IT Support Desk Technician (Sandton Onsite)
Job Description
ENVIRONMENT:
A leading company in Mining Tech seeks a highly ambitious IT Support Desk Technician to join its 24/7 IT Helpdesk team. The role involves monitoring, troubleshooting, and resolving IT-related issues across remote sites and cloud applications. The ideal candidate should have strong technical expertise, excellent troubleshooting skills, and the ability to provide exceptional support in a fast-paced environment. Applicants will require 1-3 years’ work experience in IT Support, Helpdesk, or Technical Support and your skills should include RDP, AnyDesk, TeamViewer, VNC, Jira, ServiceNow, Freshdesk, Zendesk, Azure AD, Google Workspace, Office 365, etc.
DUTIES:
- General IT Support & Monitoring
- Provide 24/7 Helpdesk Support & System Monitoring (Shift Work).
- Conduct constant site checks to ensure remote/cloud connectivity.
- Monitor the system, traffic flow cameras, and equipment status.
- Track on-site PCs and network devices using Zabbix.
- Dispatch Field Support Technicians (FSTs) for unresolved on-site issues.
Remote IT Support & Troubleshooting –
- Resolve technical issues remotely without the need for on-site presence.
- Manage tickets, reprint tickets, and update records.
- Remove vehicles from the system if scanned incorrectly.
- Restart, open, and stop critical applications as required.
- Configure printer drivers, settings, and troubleshooting printers.
- Manually open boom gates and adjust system settings for vehicle access.
- Configure and support Connect, Weighbridge, and Security applications.
- Push and pull data on the server and troubleshoot database-related issues.
- Test weight indicators and ensure system accuracy.
- Generate and compile reports (Hourly, 12-hour, Monthly Weighbridge Reports).
- Monitor site uptime and coordinate with FSTs for hardware-related issues (e.g., printer paper jams, router failures, boom gate malfunctions).
- Diagnose and resolve IT issues proactively before escalating to on-site technicians.
Cloud Support & User Management –
- Manage User Access & Security Roles across web, mobile, and on-site applications.
- Setup and manage users, drivers, and vehicles in the system.
- Assist with password resets, account troubleshooting, and authentication issues.
- Manage order lifecycles (Create, Close, Open, Extend Orders).
- Setup and configure related organizations (Hauliers, Customers, Suppliers, Locations, Products).
- Export and distribute critical reports (Order, Weighbridge, Customer, Supplier Reports).
REQUIREMENTS:
(Preferred but not mandatory if you have IT certifications and network certifications) –
- Certification in IT, Computer Science, Networking, or related field.
- Certifications in CompTIA A+, Network+.
- ITIL, Microsoft, Cisco CCNA (a plus).
- Zabbix Certification or Monitoring tools Certification.
Experience/Skills –
- 1-3 Years’ experience in IT Support, Helpdesk, or Technical Support.
- Experience with remote desktop support tools (RDP, AnyDesk, TeamViewer, VNC).
- Experience with ticketing systems (Jira, ServiceNow, Freshdesk, Zendesk, etc.).
- Prior exposure to Weighbridge, Security Systems, or Logistics Software (Preferred).
- Technical Skills & Knowledge.
- Strong Windows Administration & Troubleshooting (User Management, Permissions).
- Basic knowledge of Linux & Networking (VPN, Routers, LAN/WAN, Firewalls).
- Experience with Zabbix or other network monitoring tools.
- Basic SQL (Push/Pull data from the database, queries for reports).
- Printer configuration & troubleshooting (Network Printers, Drivers).
- Understanding of cloud-based IT systems (Azure AD, Google Workspace, Office 365).
Additional Skills (Nice to Have) –
- Interest in Programming.
- Experience with PowerShell or Bash scripting for automation.
- Familiarity with API integrations.
- Experience handling Microsoft Power BI for reporting.
ATTRIBUTES:
- Strong analytical and problem-solving skills to resolve IT issues efficiently.
- Excellent communication skills to assist users with technical problems.
- Ability to work independently and prioritize tasks in a fast-paced 24/7 environment.
- Attention to detail when compiling reports and monitoring systems.
- Team player mindset, able to collaborate with on-site Technicians and remote users.
