Internal Sales Rep

Hire Resolve’s Client is seeking to hire a Internal Sales Rep to join their team. The Internal Sales Representative will play a pivotal role in supporting the company’s sales activities by engaging with customers, managing inquiries, and processing orders. This role requires excellent communication, problem-solving, and organizational skills to maintain customer satisfaction and support sales growth.

Key Responsibilities

1. Customer Interaction

   • Respond to customer inquiries via phone, email, and online platforms promptly and professionally.
   • Build and maintain strong customer relationships by understanding their needs and providing solutions.
   • Provide technical or product information to customers as needed.

2. Sales Support

   • Process customer orders accurately and efficiently.
   • Generate and follow up on quotes, ensuring timely responses to customers.
   • Assist in identifying customer needs and upselling or cross-selling additional products or services.

3. Administrative Tasks

   • Maintain accurate records of customer interactions, sales activities, and order details in the CRM system.
   • Ensure compliance with company policies regarding pricing, delivery, and returns.
   • Prepare sales reports and forecasts as requested by the Sales Manager.

4. Collaboration

   • Coordinate with external sales representatives and other departments (e.g., logistics, accounts, and marketing) to ensure seamless customer service.
   • Support the Sales Manager in achieving team sales targets.

Requirements

Qualifications

• Matric Certificate or equivalent (essential).
• A qualification in Sales, Marketing, or Business Administration (advantageous).

Experience

• Minimum 3+ years of experience in an internal sales or customer service role.
• Knowledge of [industry-specific (import and export wholesale) products/services] is an advantage.

Skills and Competencies

• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with CRM or ERP systems (e.g., Salesforce, SAP) is an advantage.
• Strong attention to detail and organizational skills.
• Ability to work under pressure and handle multiple tasks effectively.

Personal Attributes

• Customer-focused mindset with a positive attitude.
• Team player with a proactive approach to problem-solving.
• Self-motivated and eager to learn.

Key Performance Indicators (KPIs)

• Response time to customer inquiries.
• Accuracy of order processing.
• Achievement of sales targets.
• Customer satisfaction scores.

Contact Hire Resolve for your next career-changing move.

• Salary: negotiable.
• Our client is offering a highly competitive salary for this role based on experience.
• Apply for this role today, contact Kay-Leen Recruiter at Hire Resolve or on LinkedIn 
• You can also visit the Hire Resolve website: hireresolve.us or email us your CV: [email protected]
• When applying via email please use “Internal Sales Rep” as the subject line

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.